Spa Policies & Etiquette
Guidelines for your visit
Arrive early: Please try to arrive at least 15 minutes prior to your appointment time to complete your intake forms and to relax before your appointment.
What to bring or leave at home: We provide everything you need for your spa treatment. We recommend you leave your valuables and mobile phones at home for your own peace of mind.
What to wear: We suggest you dress comfortably and wear as little jewelry as possible to maximize your experience. For massages and skin care treatments you will be asked to remove necessary clothing down to your comfort level and be given a robe or smock. Your modesty will be respected at all times.
About children: While we love children, we do not allow children under 12 without an appointment or proper supervision.
Gift Certificates and/or Spa Finder/Spa Week gift cards: If you are using a Gift Certificate or Spa Finder/Spa Week gift card please present upon your arrival. Please note that Spa Finder and Spa Week gift cards can only be used for regularly priced services and cannot be used to grant gratuity on any unused amount. Any unused portion shall remain as a spa service credit for six months from date of use.
Inappropriate behavior: We retain the right to refuse service to anyone that appears to be under the influence of alcohol or other substances. Sexual advances, comments or innuendoes toward our staff will result in immediate termination of treatments.
Credit card is required to secure all scheduled appointments. We require at least a 24 hour cancellation. Because the Spa and our therapists’ time is reserved for you, we ask that you notify us 48 hours in advance for Spa Day appointments exceeding 2 hours if you need to cancel or reschedule. Should you not cancel 24 hours before your appointment or no show your credit card or gift card will be charged 50% of your day’s total services. Giving your credit card/Gift card number when you book your appointment is confirmation that you understand and agree to our policies.
Vivani Day Spa & Salon reserves the right to refuse service.